User Guides & Software Updates

We make regular improvements to our software based on customer feedback and expanding analytical capability.

All software versions, previous and current, require a purchased license to operate.

Tribometrics

Current Version: 2.12.002

View purchasing information here.

This software requires a separate license.

Tribometrics is our industry-leading automatic quantitative assessment software for analyzing scratch and mar behavior.

Scratch Operating Software

Current version: 2.8.008

  • Version 2.8.008 2019-06-15

    Download Software
    User Guide
    Revision Notes
    • Fixes several machine communication issues
    • Adds support for material database
  • Version 2.6.4 2019-01-16

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    User Guide
    Revision Notes
    • Updates the user guide with the latest user guide version
    • Fixes an issue where the splash screen could cause the system to hang on user input.
  • Version 2.6.0 2018-10-18

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    User Guide
    Revision Notes
    • Adds support for high-fidelity depth sensor (0.244 micron).
    • Reduces limit requirements for start-of-test.
    • Enables wear mode access by default (Tools > Mode > Wear).

Test Data Viewer

Current Version: 3.0.4000

This software is free for any distribution and use. The intention of this package is to allow you to share your scratch data files with others for review and analysis.
  • Version 3.0.4000 (November 7, 2019)

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    Revision Notes
    • Fixed issue that caused high starting load tests to not display.
    • Added support to display SCOF mean in standard display.
  • Version 3.0.2002 (February 11, 2019)

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    Revision Notes
    • Fixed some display errors for certain types of older data files.
  • Version 3.0.1007 (November 13, 2017)

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    Revision Notes
    • Initial release of 3-series software.
    • Support for test projects, including multiple samples and image scans or image captures per-project.

Equipment Warranty & Service

All equipment is warranted for manufacturer's defects for 12 months after acceptance. Warranty service is provided via email, phone call, or onsite or return maintenance (per our discretion). The basic warranty includes a single onsite installation and training visit, that is scheduled after delivery but prior to acceptance when you make your initial purchase. For some equipment, onsite training and installation may be waived for reduced equipment price.

We offer basic email and phone service regarding equipment usage and basic maintenance on an as-available basis for 60 months after acceptance.

  • Warranty Options

    Extended Service

    We offer a variety of extended warranty services including onsite maintenance, onsite training, and return (factory) maintenance.

    Basic Extended Warranty

    This warranty entitles you to business-hours response for troubleshooting and usage questions, within 2 business days, via phone or email, for all equipment issues. It also provides for discounts on onsite and return maintenance. The warranty may be purchased in one, two, or three year blocks. Onsite maintenance is scheduled within six weeks.

    Extended Warranty

    This warranty entitles you to business-hours response for troubleshooting and usage questions, within 2 business days, via phone or email, for all equipment issues. It entitles the owner to one free service call for maintenance, calibration, troubleshooting, repair, or training per calendar year. It also provides for discounts on onsite and return maintenance. The warranty may be purchased in one, two, or three year blocks. Onsite maintenance is scheduled within one week.

    Emergency-Basis Warranty

    This warranty entitles you to business-hours response for troubleshooting and usage questions, within 2 business days, via phone or email, for all equipment issues. It entitles the owner to one free service call for maintenance, calibration, troubleshooting, repair, or training per calendar year. It also provides for discounts on onsite and return maintenance. The warranty may be purchased in one, two, or three year blocks. Onsite maintenance is scheduled within one week.

    On-Demand Maintenance

    We offer hourly rates with response times in 2 business days for email or phone. We offer onsite response times within six weeks, one week, or next day. Please contact us for more information.